Municipal & Utility Management Platform

A comprehensive municipal and utility management platform that centralizes departments, workflows, customer data, billing, and service operations into one unified environment.

Designed to make customer engagement easier, faster, and simpler, Metrogrid optimizes operations, improves revenue collection, and enhances transparency and service performance.

Whether you’re managing customer service, field operations, or corporate communication, Metrogrid provides tools to automate processes, track performance, and deliver seamless interactions.

Core Features:

1. Customer Engagement & Communication

• Quick announcements and pop-up alerts

• Live chat support

• Surveys and reminders

• Advertisements and notifications

2. Billing & Transactions

• Account balance viewing

• Bill payments and prepaid purchases

• Meter readings submission

• Instant e-payments

3. Incident & Service Management

• Incident reporting and enquiry tracking

• Automated assignment to the right service officer

• Service performance monitoring

• Identification of common problem areas

4. Data Interaction & Profiles

• Customer profile management

• Consumption tracking

• Data interaction across departments

5. Multi-Platform Access

• Mobile

• Tablet

• Web

6. User Types & Roles

• Service Desk

• Management

• Customer

• Field Service Officer